Privacy Policy

1. Introduction

Anachru Investment (Private) Ltd ("Anachru Investments", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our logistics, shipping, customs clearance, and business consulting services, or interact with our website.

2. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Identification Information: Name, email address, phone number, company name, physical address (for shipping, billing, and contact purposes).
• Service-Related Information: Details about your shipments (e.g., origin, destination, contents, value, dimensions, weight), customs documentation, logistics requirements, and consulting project details.
• Payment Information: While we do not directly store credit card details, we collect transaction information related to payments for our services. Payment processing is handled by secure third-party payment gateways.
• Communication Data: Records of your communications with us, including emails, chat messages, and phone calls.
• Technical Data: IP address, browser type, operating system, referral sources, pages visited, and other usage data collected through cookies and similar technologies (e.g., Google Analytics).
• Marketing Preferences: Your preferences regarding receiving marketing communications from us.

3. How We Collect Information

We collect information through various methods:

• Directly from You: When you fill out forms on our website (e.g., quotation, contact, newsletter signup), communicate with us via email or phone, or engage our services.
• From Third Parties: We may receive information from partners, shipping carriers, customs brokers, or other third parties involved in providing our services.
• Automatically: Through cookies, web beacons, and other tracking technologies when you visit our website.

4. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, operate, maintain, and improve our logistics, shipping, customs clearance, and business consulting services. This includes processing quotes, managing shipments, and delivering consulting advice.
• Communication: To respond to your inquiries, provide customer support, send service updates, technical notices, security alerts, and administrative messages.
• Marketing: To send you promotional communications, newsletters, and information about our services, offers, and events that may be of interest to you, in accordance with your marketing preferences.
• Analytics and Improvement: To monitor and analyze trends, usage, and activities in connection with our services, and to improve the functionality and user experience of our website.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.
• Security: To detect, prevent, and address fraud, security issues, or technical problems.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support. These parties are obligated to protect your information.
• Logistics Partners: With shipping carriers, customs authorities, and other logistics partners as necessary to facilitate your shipments and customs clearance processes.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

6. Data Security

We implement robust technical and organizational measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure data storage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Data Protection Rights

Depending on your location, you may have the following rights:

• Access: The right to request copies of your personal data.
• Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: The right to request that we erase your personal data, under certain conditions.
• Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
• Object to Processing: The right to object to our processing of your personal data, under certain conditions.
• Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

8. Third-Party Websites

Our website may contain links to other websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: